Our warranty only covers manufacturing defects; it does not cover damage caused by misuse (such as transporting unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage (by airlines, for example). Please feel free to visit our website's Warranty page for additional info.

Please note that cracked or dented luggage is not repairable and is not considered a manufacturing defect. But if you have any questions or need more information, please feel free to reach out!

If you have a damaged product, please visit our Service and Repair page for information on repair options and the next steps on how to get your product serviced. You'll find details on how to submit a repair request and any applicable service charges.

Please note that cracked or dented luggage is not repairable and does not apply to the recommended steps above. But if you have any questions or need more information, please feel free to reach out! We’d be more than happy to assist you, and we can also offer you a promo code for your next purchase.

The process to create a repair ticket is easy and will guide you every step of the way. You can visit https://hartmannrepair.reverselogix.net/#/app/RMACreation to create your repair ticket.

If you run into any trouble while setting up your warranty repair ticket, please feel free to reach out to us. We’d be more than happy to assist you!

Here is some helpful information to take into consideration when needing your luggage repaired:

Your luggage has a limited warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

• If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you.
• If the product is not repairable and is covered under warranty, you will be contacted via email in regard to receiving a comparable warranty replacement at no cost to you.
• If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via email.
• If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via email.

When creating your repair ticket, you have the following options to get your luggage to the authorized repair center:

• If an authorized repair center is near you- you have the option to bring your luggage directly to the RC
• You also have the option to ship your product to the authorized repair center.

If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.

For more information on our warranty policy, please visit our Warranty page. 

Congratulations on your new purchase! Product registration is optional and not necessary, as the information needed for your warranty is located on the inside tag of your bag.

If you wish to register your new product, you can click here: https://hartmann.registria.com/

You will be asked for your model information, which can be located on the product's hang tag, to complete the registration.

If you need further assistance, please do not hesitate to reach out and we would be happy to help you!

Our parts are designed to be specific to each collection and are not universal.

If you need a replacement part, please feel free to contact us through chat, by phone (1-855-930-3880) or email at warranty@hartmann.com and we would be happy to check part availability for you.

If the part you need is not readily available, we suggest following our warranty and repair process to have your bag evaluated at one of our authorized repair centers. The authorized repair center will evaluate your bag and provide further assistance if the damage is determined to be a manufacturing defect.

Please visit our Service & Repair page to create a repair ticket and learn more about this process.

Congrats on your piece of history! Certain replacement parts are available for purchase, such as keys, padlocks, ID tags, and shoulder straps. Orders are subject to availability. Please visit our website's Service & Repairs page and scroll down to Replacement Parts for instructions on how to submit your request.

The Hartmann Products listed below are covered by a Limited Lifetime Warranty, for the life of the product and extends to the original purchaser or gift recipient.

Wings Belting, Tweed Belting, Intensity Belting, Prestigie, Hudson Belting, Anticca, Herringbone, Herringbone Hardside, LineAire, Vigor, 7R**, InnovAire, Esnoble, Cellena, Hollic, Denovo**, Anasa, American Belting Reserve, Belting Collection, Liberon, Belle City, J Hartmann Reserve, Portmann, Capital, Minimalist, Heritage.

To utilize your limited warranty, please ensure you have your retailer receipt as proof of purchase. Hartmann products must be purchased from an authorized Hartmann store or retailer to qualify for warranty coverage.

Please be advised that if your Hartmann product is not listed above, it may still be covered under our 2-year or 10-year limited warranty.

To see more details about your warranty, please visit our Warranty page.