Service & Repair

To receive warranty service, please take or ship your product to one of our Hartmann authorized repair centers. Please check our list of authorized repair centers to find the location nearest you If a repair facility is not convenient for you, you may complete the Repair Request Form and ship the luggage to the nearest authorized repair center. Detailed instructions are provided on the repair form.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you.
- If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock. If the product is unavailable, a comparable item will be sent. In the case that a comparable product is unavailable, you will be contacted directly by a Hartmann representative.
- If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.

REPLACEMENT PARTS
Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Order Replacement Parts: Contact us or call 1-800-331-0613 (Monday-Friday 9:00 AM – 6:00 PM EST)

REPAIRS
A number of our International and U.S. dealers have in-store repair facilities. Please note: Repair services and parts offered by our dealers are independent of Hartmann and are priced at the sole discretion of the dealer. Please fill out the Repair Request Form and send it along with your product to one of our authorized repair facilities.
Please check our list of authorized repair centers to see if there is a location near you that offers this service.

SERVICE & REPAIRS TOP 10 FAQs
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1. HOW CAN I PROPERLY CLEAN MY PRODUCT?

We use several different types of material. To determine the best recommendations for your product, please click on the Product Care link

2. WHERE IS THE NEAREST AUTHORIZED REPAIR CENTER?

We have several authorized repair centers all over the country. Please click on our Store Locator enter your zip code or state and select “Repair Centers”

3.HOW CAN I ORDER A REPLACEMENT PART?

Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Order Replacement Parts: Contact Us or call 1-800-331-0613 (Monday-Friday 9:00 AM – 6:00 PM EST)

4. WHAT DOES MY WARRANTY COVER?

Depending on the model of your product, your warranty will vary. Please click on our Warranty link to locate your product and its associated warranty.

5. HOW CAN I HAVE MY CASE REPAIRED?

6. CAN I HAVE MY LUGGAGE REPAIRED OUTSIDE OF THE US?

Yes! To locate a Service Center anywhere in the world refer to our website at www.Hartmann.com (in the US shop.Hartmann.com), contact us or call:

United States: 1-800-331-0613
Canada: 1-800-265-4933
ext 237 (French Calls)
Mexico: (01800) 904 89 00

7. CAN A HARTMANN COMPANY STORE ASSIST ME WITH MY REPAIRS?

You can visit one of our Hartmann Company Stores for assistance in shipping your luggage. Although, only an authorized repair center will be able to evaluate the luggage and determine if it’s covered under the warranty.

8. WHAT IS CONSIDERED A MANUFACTURING DEFECT?

If your warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

9. I FORGOT MY LOCK COMBINATION. CAN I RESET THE COMBINATION?

We would need to know specifics of your Product to assure we provide the correct instructions. For assistance, please complete our contact us page or call 1-800-331-0613 (Monday-Friday 9:00 AM – 6:00 PM EST)