Shop.hartmann.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 60 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
Please note: Merchandise must be returned to the point of purchase. Please do not return Hartmann Authorized Retailer merchandise to our stores or fulfillment center.
Shipping charges are the responsibility of the customer for any returns of unwanted items.
Please return your unused merchandise by following the instructions below.
1. Visit the Online Return Center to create a return
2. Follow the instructions to request a return authorization. Print the return authorization form.
3. Please choose a return shipping method and carrier best suited to you that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.
4. Please include the original packing list inside the carton. (If you don’t have it, please include a piece of paper detailing your name, address, email, phone #, product returning, and the order number.)
Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Please ship returned items to the address on the return authorization form.
The original freight charges will not be reimbursed. The customer is responsible for return freight to Samsonite.
If you can’t locate your order number, or need assistance with the return process, please email us at firstname.lastname@example.org or call 1-888-204-4391.
Please Note: Merchandise must be returned to the point of purchase. Please do not return Authorized retailer merchandise to our stores or fulfillment center.
No Exchange Policy
We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.
Store Merchandise Return Policy
Merchandise must be returned to the Hartmann Factory Store where the product was purchased. If for some reason you cannot return the product to the point of purchase, we offer two options.
You may visit the Hartmann Factory Store closest to you to return the product or you may ship the product to the Hartmann Factory Store closest to you.
Please note: Merchandise must be returned to the point of purchase. Please do not return Hartmann Authorized retailer merchandise to our stores or fulfillment center.
Returning Damaged Merchandise Purchased Online
If your merchandise was damaged in transit or is defective, please call 1-888-204-4391 to arrange for a replacement. We will ask you to provide photos of the damage for our internal research purposes.
Returning Damaged Merchandise Purchased In Store
If your merchandise is damaged or defective, please contact us or call 1-800-331-0613 (Monday-Friday 9:00 AM – 6:00 PM EST) to arrange for the product to be shipped to a repair facility. Or, to ship directly to an Authorized Repair Facility, click here
Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. Please contact customer service at 1-800-204-4391 if you have any questions regarding a product prior to purchase.