Shop.hartmann.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Returns on Buy one Get one Free promotions will be prorated across all qualifying items and applied to the amount of refund or credit. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
Please note: Merchandise must be returned to the point of purchase. Please do not return Hartmann Authorized Retailer merchandise to our fulfillment center.
Please return your unused merchandise by following the instructions below.
We offer easy return shipping with a pre-paid return label.
- Visit the Online Return Center to create a return
- Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.
- Print out the provided pre-paid return label and return authorization
- Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.
Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item.
If you can't locate your order number, or need assistance with the return process, please email us at firstname.lastname@example.org or use our Chat support.
Please Note: Merchandise must be returned to the point of purchase. Please do not return Authorized retailer merchandise to our fulfillment center.
No Exchange Policy
We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.
Returning Damaged or Incorrect Merchandise Purchased Online
Damaged/Incorrect items must be reported within 60 days of your order's ship date. If we are notified of damaged/defective merchandise after this timeframe, we will not be able to process your request. If your merchandise was damaged in transit, is defective, or is not what you ordered, please visit the Online Return Center to create a return. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund.
Lost In Transit / Item Not Received
If your order tracking number shows that your package is "Lost in Transit":
Please contact us via chat, or please email us at email@example.com as soon as possible so we can process a carrier claim. If your order tracking number shows that your package was "Delivered" but you did not receive the package:
- Please ensure that you have taken the following steps prior to contacting customer service
- Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked up the package.
- Please also track your package online to see if there are any special instructions or updates listed.
Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. Please contact customer service at firstname.lastname@example.org or use our Chat support if you have any questions regarding a product prior to purchase.