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1. HOW CAN I PROPERLY CLEAN MY PRODUCT?

We use several different types of material. To determine the best recommendations for your product, please click on the Product Care link

2. WHERE IS THE NEAREST AUTHORIZED REPAIR CENTER?

We have several authorized repair centers all over the country. Please click on our Store Locator enter your zip code or state and select “Repair Centers”

3.HOW CAN I ORDER A REPLACEMENT PART?

Certain replacement parts are available for purchase, along with a small shipping charge. Items are subject to availability. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Please contact us.

4. WHAT DOES MY WARRANTY COVER?

Depending on the model of your product, your warranty will vary. Please click on our Warranty link to locate your product and its associated warranty.

5. HOW CAN I HAVE MY CASE REPAIRED?

To receive warranty service, please take or ship your product to one of our Hartmann authorized repair centers. Please check our list of authorized repair centers to find the location nearest you If a repair facility is not convenient for you, you may complete the Repair Request Form and ship the luggage to the nearest authorized repair center. Detailed instructions are provided on the repair form.

6. CAN I HAVE MY LUGGAGE REPAIRED OUTSIDE OF THE US?

Yes! To locate a Service Center anywhere in the world refer to our website at www.Hartmann.com (in the US shop.Hartmann.com), contact us or call:

Canada: 1-800-265-4933
ext 237 (French Calls)
Mexico: (01800) 904 89 00

7. CAN A HARTMANN COMPANY STORE ASSIST ME WITH MY REPAIRS?

You can visit one of our Hartmann Company Stores for assistance in shipping your luggage. Although, only an authorized repair center will be able to evaluate the luggage and determine if it’s covered under the warranty.

8. WHAT IS CONSIDERED A MANUFACTURING DEFECT?

If your warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

9. I FORGOT MY LOCK COMBINATION. CAN I RESET THE COMBINATION?

We have several Lock Instructions available on our website. Please click here for further details.

10. I LOST MY KEY TO MY LUGGAGE. CAN I ORDER A REPLACEMENT KEY?

Replacement keys are available for purchase; Items are subject to availability and orders will include a small shipping fee. Please contact us.